Vacation Rentals

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Hotels

Cherry-Loft-333

> "The system saves us half to one hour everyday, so we can focus on other tasks."
- CherryLoft

![CherryLoft Resorts and Hotels Overview](//images.contentful.com/q5m53pi41ft0/5wQ7MYfv1iNBxOFwFx457Y/d648f6049466288d0110e6cad823ec5c/image.png)

__Overview__
Centralized management system for multiple properties management 

__CLIENT__
CherryLoft Resorts and Hotels Pte. Ltd. 

__PROPERTY FACTS__
4 properties, 370 rooms
Hotels, Resorts & Service Appartment 

__LOCATION__
Pasir Ris, Lorong, Loyang Besar, Geylang in Singapore

__ADDRESS__
https://cherryloft.airhost.co/
www.cherryloft.com

CherryLoft Resorts is ideal for fun and leisure in Singapore's Pasir Ris region. Located about 20km from the town center, guests will have the beach resort experience and have a break from the hustle and bustle of the city.  The exceptional service and superb facilities at CherryLoft Resorts make an unforgettable stay for guests. Both CherryLoft Resorts and service apartments provide short-term and long-term stay for guests. Their aim is to bring the best experience to guests during their stay. 

## AirHost Products Usage by Customer

The [AirHost Hospitality Management System (HMS)](https://airhost.co/products/airhost-hms/) that CherryLoft uses for their properties management solution:

AirHost Products Usage by Customer

The [AirHost Hospitality Management System (HMS)](https://airhost.co/airhost-hms/) that CherryLoft uses for their properties management solution:

|  |  |
|--|--|
| Channel Manager | [AirHost Channel Manager](https://airhost.co/products-channel-manager/) |
| PMS | [AirHost PMS](https://airhost.co/products-pms/) |
| Payment Processing | [Stripe](https://airhost.co/products/payment-processing/) |
| Booking Engine | [AirHost Booking Engine](https://airhost.co/products-booking-engine/) |

Online Travel Agencies (OTA): AirHost, Agoda, Trip.com, Expedia

AN INTERVIEW WITH MR.TAY WEE SENG, *OPERATION DEPARTMENT OF CHERRYLOFT RESORTS AND HOTELS PTE. LTD.*

-- May 2021

AirHost: Please share with us the specialty of your hotel.\
CherryLoft: Our resort is a beachfront resort that attracts a lot of families with young children. We have a beachside for every single unit with facilities so guests really enjoy it.  What is so special about our resort is that each of our chalets has a private BBQ pit and our guests do not need to share their BBQ pit with other guests. Besides that, we also have a swimming pool, and game lounge for guests to relax after their work.

AirHost: Please tell us about your property's situation during the pandemic.\
CherryLoft: During Covid-19, we actually take additional steps to ensure sanitization, cleanliness to make sure there is no virus spread. We also target different groups of guests according to the market situation.  We moved from targeting foreigners to local guests.

![Game lounge for guests to relax at CherryLoft Resort](//images.contentful.com/q5m53pi41ft0/4FT5NWZ1rThQdTId8YlLrk/997bcf042fe1fd7c7cc0e2ad35eecc50/image.png)

AirHost Products Usage by Customer

The [AirHost Hospitality Management System (HMS)](https://airhost.co/airhost-hms/) that CherryLoft uses for their properties management solution:

| Channel Manager | [AirHost Channel Manager](https://airhost.co/products-channel-manager/) |
| PMS | [AirHost PMS](https://airhost.co/products-pms/) |
| Payment Processing | [Stripe](https://airhost.co/products/payment-processing/) |
| Booking Engine | [AirHost Booking Engine](https://airhost.co/products-booking-engine/) |

Online Travel Agencies (OTA): AirHost, Agoda, Trip.com, Expedia

AN INTERVIEW WITH MR.TAY WEE SENG, *OPERATION DEPARTMENT OF CHERRYLOFT RESORTS AND HOTELS PTE. LTD.*

-- May 2021

__AirHost: Please share the reasons why you decided to introduce the AirHost system to your hotel operation.__
CherryLoft: We got introduced by an AirHost staff member. We got interested because of the promotion package provided by AirHost for Singapore SME Hospitality during the pandemic. That helped us to decide to try out the product.

__AirHost: Please share with us how AirHost has supported your business since the system was introduced.__
CherryLoft: We used AirHost to manage most of our bookings and OTAs. We are also able to manage all our properties in one platform and link up all OTAs in one place. So we can have all information in one platform, one list where we can easily access it, which is very useful. The system saves us from half to one hour so we can focus on other tasks every day.

Also, compared to other products, AirHost especially helps us to manage all of our properties in one platform as well. AirHost is great, we enjoy using the system and the staff is very helpful. With any question we have, the staff always gets back to us in time. 

__AirHost: Please share with us how have you utilize AirHost Booking Engine for your management system.__
CherryLoft: Overall, the AirHost Booking Engine was very helpful and we are very satisfied with it. Our guests could book their stay through the booking engine and it automatically linked up to the AirHost PMS. So we don't have to manually input the guest information from the Booking Engine to the booking calendar. We really enjoy using the system.

__AirHost: Do share with us your vision for your facility in the future.__
CherryLoft: We are looking into different opportunities to grow and to try different market segments and we hope for the best for the future.

> "Our guests could book their stay through AirHost booking engine and it automatically linked up to the AirHost PMS, which is very helpful." -- CherryLoft

__AirHost: Please share with us the specialty of your hotel.__
CherryLoft: Our resort is a beachfront resort that attracts a lot of families with young children. We have a beachside for every single unit with facilities so guests really enjoy it.  What is so special about our resort is that each of our chalets has a private BBQ pit and our guests do not need to share their BBQ pit with other guests. Besides that, we also have a swimming pool, and game lounge for guests to relax after their work.

__AirHost: Please tell us about your property's situation during the pandemic.__
CherryLoft: During Covid-19, we actually take additional steps to ensure sanitization, cleanliness to make sure there is no virus spread. We also target different groups of guests according to the market situation.  We moved from targeting foreigners to local guests.

> “Our guests could book their stay through AirHost booking engine and it automatically linked up to the AirHost PMS, which is very helpful.” – CherryLoft

A table:

| a | b |
| - | - |
`

Cherry-Loft-13

Hotels, Resorts & Service Apartment, 4 Properties, 370 Rooms

Cherry-Loft-19

Cherry-Loft-10

Cherry-Loft-17

Cherry-Loft-14

Cherry-Loft-12

Cherry-Loft-8

Cherry-Loft-555

Cherry-Loft-444

Cherry-Loft

Cherry-Loft-25

Cherry-Loft-111

Cherry-Loft-23

Cherry-Loft-24

Cherry-Loft-20

Cherry-Loft-222

Channel Manager

Property Management System

Booking Engine

Payment Collection

Centralized management system for multiple properties management

CherryLoft Resorts and Hotels

CPB-10

> “We don’t have to look for another system for invoicing as there is an automated invoicing system from AirHost.”
– LionCity Hopitality

### Overview
Utilizing Auto Invoicing for Better Management

___CLIENT___
LionCity Hospitality Pte. Ltd. 
City Backpackers @ Clarke Quay
Urban Hostel 

___PROPERTY FACTS___
Hostel, 2 properties, 179 beds 

___LOCATION___
Hong Kong Street & Geylang, Singapore

___ADDRESS___
https://adhospitality.airhost.co/

LionCity Hospitality is aiming to create a homie environment so all backpackers over the world could come and join. Every guest can be treated as a family member, enjoy the conversation, learn and share with each other. During the COVID-19 pandemic, the situation of their hostels has been changed due to some restrictions and safety issues; however, LionCity Hospitality is working hard to make sure their guests always feel at home regardless of changes.

__AirHost Products Usage by Customer__

The [AirHost Hospitality Management System](https://airhost.co/products/airhost-hms/) ([HMS](https://airhost.co/products/airhost-hms/)) that LionCity Hospitality uses for their hotel management solution:

|    |   |
| ---------- | ---------- |
|Channel Manager | [AirHost Channel Manager](https://airhost.co/products/payment-processing/)|
|PMS | [AirHost PMS](https://airhost.co/products/pms/)|
|Payment Processing | [Stripe](https://airhost.co/products/payment-processing/)|
|Booking Engine | [AirHost Booking Engine](https://airhost.co/products/booking-engine/)|
Online Travel Agencies (OTA): AirHost, Booking.com, Agoda, Trip.com, Expedia, Tiket.com, Traveloka

__AN INTERVIEW WITH MR. ERIC WONG, HOTEL MANAGER OF LIONCITY HOSPITALITY PTE. LTD.__
– May 2021

__AirHost: Please share with us the specialty of your hotel.__
__LionCity__: We are running a few hostels in Singapore. Backpackers coming from all over the world are treated like family in our hostels. We always try to create a conversation to let guests from different countries have a topic to start with each other. We are very kind and we talk to guests to understand their problems to tackle what is needed in the industry. This is how we make a difference. 

__AirHost: Please tell us about your property’s situation during the pandemic.__
__LionCity__: During COVID-19 pandemic, 50% of beds were cut off due to some restriction has been applied. For example, City Backpackers we used to have 66 beds but now we have to cut it down to 33 beds. So definitely there is an impact in our business. We currently only welcome foreigners, work permit workers, and some local guests at the moment.

“Backpackers coming from all over the world are treated like family in our hostels.” – LionCity Hospitality

__AirHost: Please share the reasons why you decided to introduce the AirHost system to your hostel operation.__
__LionCity__: We got introduced by an AirHost staff member that AirHost has a support promotion for SME Hospitality business during the Pandemic, so we thought it was a good occasion for us to try out the product.

__AirHost: Please share with us how AirHost has supported your business since the system was introduced.__
__LionCity__: AirHost eases my operation because it always has an accurate number on my allotment. Also, I don’t have to come up with another system for invoicing as there is an automated invoicing system from AirHost. And AirHost’s staff was very helpful. Whenever I need help for random booking that comes in, when I ask them, they are very responsive. Thank you very much for this. We could cut the cost for the system as the AirHost system supported us during the COVID-19. 

__AirHost: Do share with us your vision for your facility in the future.__
__LionCity__: I hope COVID-19 will end sooner so all the businesses in the world can be back to normal. We will do what is needed as the situation shifts. We have been very flexible since the COVID-19 started and so we will be always flexible to change. Thank you so much for AirHost’s support.

> ” AirHost eases my operation because it always has an accurate number on my allotment.” – LionCity

Lion City

lion city 1

lino city 2

CPB-9

CPB-4

lion city 5

Utilizing auto invoicing for better property management

LionCity Hospitality

Hotel-Fuji-Banner-e1622864399367

> “With AirHost System, we are able to update all the changes to OTAs all in one.” – Hotel Fuji

### Overview
Transition from Traditional Management to Modern Technology Management.

__CLIENT__
Hotel Fuji Pte. Ltd. 

__PROPERTY FACTS__
2 stars hotel, 30 Rooms 

__LOCATION__
Jalan Molek, Singapore

__ADDRESS__
[https://hotelfuji.airhost.co/](https://hotelfuji.airhost.co/)

Located 20 minutes from Singapore Changi Airport, for more than 20 years, Hotel Fuji has been a resting venue for various guests around the globe from local Singaporeans, Permanent Residents to tourists from Australia, Malaysia, England, USA, China, Hongkong, Taiwan, etc. Hotel Fuji aims to provide affordable, comfortable, clean and hygiene stay for all types of guests including transit stay, short term stay and long term stay.

__AirHost Products Usage by Customer__
The [AirHost Hospitality Management System](https://airhost.co/products/airhost-hms/) ([HMS](https://airhost.co/products/airhost-hms/)) that Hotel Fuji uses for their hotel management solution:

|    |   |
| ---------- | ---------- |
|Channel Manager | [AirHost Channel Manager](https://airhost.co/products/payment-processing/)|
|PMS | [AirHost PMS](https://airhost.co/products/pms/)|
|Payment Processing | [Stripe](https://airhost.co/products/payment-processing/)|
|Booking Engine | [AirHost Booking Engine](https://airhost.co/products/booking-engine/)|
Online Travel Agencies (OTA): AirHost, Booking.com, Agoda, Trip.com, Expedia, Tiket.com, Traveloka

__AN INTERVIEW WITH MRS. ONG, HOTEL MANAGER OF HOTEL FUJI PTE. LTD.__
– May 2021

__AirHost: Please share with us the specialty of your hotel.__
__Hotel Fuji:__ Most of our tourists are those who are looking for a reasonable price, and a comfortable place to come back after a whole day to change, to have a shower, and a good night rest. The guests like to have an affordable, comfortable and hygienic place.  

__AirHost:_Please tell us about your property’s situation during the pandemic. __
__Hotel Fuji:__ We are currently providing services for long term stay for two main types of guests: 1. foreigners who could not go back to their country during the Pandemic on a monthly basis and 2. some Stay-Home Notice (SHN) guests with permit holders from China and Taiwan. But we are very cautious in terms of SHN guests also to ensure safety during the pandemic. We always frequently sanitize the rooms, the toilets, and the common areas which are safe for us, for guests and for our staff who work here. We are also a Singapore Certified Clean Hotel.

Safety Measures

Cleaning Certificate

__AirHost: Please share the reasons why you decided to introduce the AirHost system to your hotel operation.__
__Hotel Fuji:__ There was a coincidence that AirHost staff came over and introduced the AirHost system to me. At that time, I was interested in Channel Manager because I have 5 OTAs. Every time, individually, I had to make all the pricing, all the changes, through all of them, which took me so much time, so I decided to try out the AirHost system. 

__AirHost: Please share with us any changes to your hotel operation since the system was introduced__
__Hotel Fuji:__ With AirHost Channel Management,  everything becomes easier. With AirHost, I can make all the room rates, and room allotments, and confirm guests booking all at one stop AirHost. So this saves us a lot of time and manpower; so I can concentrate on other areas. Before that, my colleague and I had to update all the changes manually. Just this AirHost system itself could help us to distribute all the details to all different OTAs. I was able to utilize the auto messages function and reply to our guests’ inquiries through the AirHost system.

__AirHost: Do share with us your vision for your facility in the future__
__Hotel Fuji:__ We would like to try to package sight-seeing tours, and nicely decorated bento boxes to guests into our future services.

> ” I was able to utilize the auto messages function and reply to our guests’ inquiries through the AirHost system.” – Hotel Fuji


oyo-103-hotel-fuji

Hotel-Fuji-5

Hotel-Fuji-4-1-e1622529142892

Hotel-Fuji-13-3-e1622529002140

Hotel-Fuji-9

Hotel-Fuji-7

Hotel-Fuji-12

Transition from traditional management to modern technology hotel management

Hotel Fuji

pinnnn

> “As the number of rooms increases, if we can do [manual work] more automatically, we can reduce labor costs and reduce human error to the minimum.” – PINN

### Overview
Safe and secure Contactless solution reduce labor costs and reduce human error to the minimum.

__CLIENT__
PINN / owl Co., Ltd

__PROPERTY FACTS__
Vacation Rentals, 6 Properties, 79 Rooms

__LOCATION__
Sapporo, Hokkaido

__ADDRESS__
https://pinn.jp/jp/index.php

PINN is the base for making your trip more valuable. It is named “PIN” to mean that a valuable experience is left on the map of the trip, and “INN” to mean an inn. The concept is “a hotel that enhances the value of your trip”. It features easy access from the station, a large room where you can feel at home, and a smart accommodation system.

__AirHost Products Usage By Customer__
The [AirHost Hospitality Management System (HMS)](https://airhost.co/products/airhost-hms/) and [AirHost ONE](https://airhost.co/products/airhost-one/) product that PINN uses for their full remote management solution:

|    |   |
| ---------- | ---------- |
| Channel Manager | AirHost Channel Manager; Temairazu; Neppan!  |
| PMS | [AirHost PMS](https://airhost.co/products/pms/) |
| Check-in | AirHost ONE check-in (tablet + pre-check-in)|
| IoT Smart Lock | 	RemoteLOCK  |
| Payment Processing | 	Stripe  |
Front desk Operation: 6 properties are completely unmanned. Two tablets are installed at each facility. Guests carry out self-check-in/out .
Online Travel Agencies (OTA): Airbnb, Booking.com
[Connect via Temairazu]: Expedia, agoda, AsiaYo, Rakuten Travel, Jalan, Ctrip, Ikkyu
[Connect via Neppan!]: Expedia, agoda, AsiaYo, Rakuten Travel, Jalan, Ctrip,

__AN INTERVIEW WITH *PINN*__
— June, 2020

__AirHost: Please tell us about your properties.__
__PINN:__ The concept is “a hotel that enhances the value of your trip”. It features easy access from the station, a large room where you can feel at home, and a smart accommodation system. PINN is the base for making your trip even more valuable. 
__PINN:__ PINN was derived from “PIN” and “INN”. We named it “PIN” means that a valuable experience is left on the map of the trip, and “INN” means an inn.

__AirHost: Please tell us the reason why you decided to introduce AirHost.__
__PINN:__ At the beginning of the business, the reservation calendar was created in Excel but that took up a lot of man-hours. 
__PINN:__ Since AirHost system was introduced, I was most attracted to the fact that reservation information that used to be manually synchronized is now automatically synchronized. A reservation calendar was created, and if auto messages were set, everything could be automatically executed at once. 
__PINN:__ As the number of rooms increases, if we can do more automatically, we can reduce labor costs and reduce human error to the minimum.

Reduces the burden on guests, shortens check-in time, and reduces front desk congestion.

__AirHost: What kind of feedbacks from your staff regarding the usability of the system?__
__PINN:__ The UI of AirHost system supports multiple languages. For our company, which employs foreign workers, the system can easily explain itself, and my staff commented that opening one reservation details page has all the information you want and it is easy to use. Guest data can also be easily extracted using CSV, making it very easy to collect and analyze information.

__AirHost: Tell us a bit more of your unmanned system.__
__PINN:__ At all facilities, guests can self-check in with a tablet, making it possible to respond remotely. The front desk is unmanned at all facilities. Since many guests have registered their guest list at the time of [online] check-in, we are now able to guide guests to the room smoothly with almost no congestion at the front desk at check-in.

__AirHost: What are the feedbacks from your guests?__
__PINN:__ We have introduced [AirHost ONE] check-in system from the beginning of the business, and guests are praising it as convenient because they can check in and out freely.

__AirHost: Has there been any changes in the response and reviews from guests since the system was introduced?__
__PINN:__ The fact that the staff and guests do not have to meet each other on site and self-check-in is possible has been highly evaluated by our guests. Especially now, guests are pleased that there is no face-to-face check-in due to the influence of the coronavirus.

__AirHost: Do share with us your vision for your facility in the future.__
__PINN:__ From now on, there are more than 10 hotels in Sapporo city are scheduled to be constructed.
As a hotel that “lives” rather than “stays”, we want to differentiate ourselves from other companies and win the competition.

> “At all facilities, guests can self check-in with a tablet, making it possible to respond remotely.” – PINN, Sapporo


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img accessibility

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1 PINN-S1E6 Sapporo – Updated 2020 Prices-1

Safe and secure contactless solution reduce labor costs and human error to the minimum

PINN / owl Co., Ltd

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> “We would like to pursue the creation of a more convenient and comfortable space for our guests by actively incorporating lifestyles and IT technologies that match the evolution of the times.” – Hotel Sou

### Overview
Safe and secure unmanned check-in solution during the Covid-19 Pandemic for vacation rentals.

__CLIENT__
Hotel Sou

__PROPERTY FACTS__
Vacation Rentals, 1 property, 3 rooms

__LOCATION__
Goto Islands, Nagasaki Prefecture, Japan

__ADDRESS__
www.hotelsou.com

Opened as the first luxury hotel in the Goto archipelago, Hotel Sou was designed by Suppose Design Office led by two Architects Makoto Tanijiri and Ai Yoshida, who are active all over the world. It was built with the concept of “coexistence and harmony” as if the interior was outdoors.
Similar to the “Hidden Christian Sites in Nagasaki and Amakusa Region” that was registered as a World Heritage Location two years ago, Hotel Sou is also a place to invite the people of “Prayer Island” to a rich natural journey with deep faith and history that we would like to introduce it to the whole world.

__AirHost Products Usage by Customer__

The [AirHost Hospitality Management System (HMS)](https://airhost.co/products/airhost-hms/) that Hotel Sou uses for their full remote hotel management solution.

|    |   |
| ---------- | ---------- |
|Channel Manager | [AirHost Channel Manager](https://airhost.co/products/payment-processing/)|
|PMS | [AirHost PMS](https://airhost.co/products/pms/)|
|Check-in| AirHost ONE check-in (tablet + pre-check-in)|
|IoT Smart Lock| RemoteLOCK|
|Payment Processing | [Stripe](https://airhost.co/products/payment-processing/)|
|Booking Engine | [AirHost Booking Engine](https://airhost.co/products/booking-engine/)|
Fully Unmanned Operation
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, Agoda, AsiaYo !, Vacation STAY, Rakuten Travel, Jalan, Ikkyu, AirHost

__AN INTERVIEW WITH *HOTEL SOU, GOTO ISLANDS*__
– June 2020

__AirHost: How did you find out about us?__
__Hotel Sou:__ I was introduced to AirHost through an acquaintance who contacted me and shared the story of AirHost’s system and the services provided. The conversation went well and got me interested.

__AirHost: Please tell us the reason why you decided to outsource the business to our AirHost operation agency.__
__Hotel Sou:__ The deciding factor was that you could consistently perform the tasks necessary for hotel operation [from start-up to operation], from creating listings, creating booklets for guests, attracting customers, managing reservations, and building systems.

The Keyvox IoT Smart Lock generates pin code automatically.

__AirHost: What is the effect of the local check-in flow with this new Corona virus in town?__
__Hotel Sou:__ Currently, unmanned check-in / check-out is carried out using AirHost check-in tablet + [IoT smart lock] Keyvox, hotel guests and staff do not meet face-to-face, so it is safe to prevent spreading of infection with the new coronavirus. It can be used to create a safe site.
__Hotel Sou:__ Guests have also commented that there is no stress of check-in / out.

__AirHost: Tell us your vision for your facility in the future.__
__Hotel Sou:__ We would like to pursue the in the direction of creating a more convenient and comfortable space for our guests by actively incorporating lifestyles and IT technologies that match the evolution of the times.

> "Guests have also commented that there is no stress of check-in / out." – Hotel Sou


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S 9633804

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Contactless Checkin

Guest Contactless Check-in

Mobile Key & Keyless Entry

Safe and secure contactless check-in solution for fully unmanned property

Hotel Sou

Banner

> “Since the functions required for front desk work are integrated in AirHost PMS, the front desk staff of manned facilities can respond quickly to [guests’ requests], which is very helpful [with guests’ reviews].” – Manga Art Hotel, Tokyo

### Overview
An AirHost solution: Smooth front desk operation with all-in-one property management system

__CLIENT__
Manga Art Hotel, Tokyo
@ Manpaku® / dot Co., Ltd.

__PROPERTY FACTS__
Vacation Rentals, 15 Properties, ~ 600 beds

__LOCATION__
Tokyo / Osaka / Kyoto / Toyama

__ADDRESS__
www.mangaarthotel.com

MANGA ART HOTEL, TOKYO® A manga-themed concept capsule hotel. More than 5,000 works carefully selected from the perspective of “art” in a broad sense. It is a hotel where you can immerse yourself in the world of manga, “all night manga experience”.

__AirHost Products Usage By Customer__

The [AirHost Hospitality Management System (HMS)][2] that Manga Art Hotel uses for their hotel management solution:

| Channel Manager     | [AirHost Channel Manager](https://airhost.co/products/channel-manager/)     |
| ---------- | ---------- |
| PMS       | [AirHost PMS](https://airhost.co/products/pms/)       |

Front desk Operation: One staff member is assigned to each facility (simple accommodation) in Tokyo
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, agoda, Rakuten Travel, Jalan, Vacation STAY

__AN INTERVIEW WITH *MANGA ART HOTEL, TOKYO*__
– June 2020

__AirHost: Please tell us about your properties.__
__Manga Art Hotel:__ MANGA ART HOTEL, TOKYO® A manga-themed concept capsule hotel. More than 5,000 works carefully selected from the perspective of “art” in a broad sense. It is a hotel where you can immerse yourself in the world of manga, “all night manga experience”.

__AirHost: How did you hear about AirHost?__
__Manga Art Hotel:__ We have a working relationship with a cleaning company and they introduced AirHost to us and gave us the contact to the person in charge. That’s how it all started.

__AirHost: What made you decided to introduce AirHost to your hotel operation?__
__Manga Art Hotel:__ The deciding factors for the introduction and integration are that the Channel Manager function that can adjust the price and inventory, the PMS function that automates daily operations, and the ability to exchange messages with guests all at once can be used within the expected budget.

Manga Art Hotel

__AirHost: Has there been any changes in the responses and reviews from guests since the system was introduced?__
__Manga Art Hotel:__ Since the functions required for front desk work are integrated in AirHost PMS, the front desk staff of manned facilities can respond quickly, which is very helpful.

__AirHost: What is your vision for your facility in the future?__
__Manga Art Hotel:__ The future trend of hospitality will continue be of unmanned hotel and concept hotel, we plan to increase the number of facilities including new construction projects moving towards this direction.

> ” The speed of front desk work during check-in time is a very important point, which will affect the reviews from guests.” – Manga Art Hotel, Tokyo


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Multiple Properties, 15 Properties, 600 Beds

179957461

190116 030

2 190116 101

179445546

Smooth front desk operation with all-in-one property management system

Manga Art Hotel, Tokyo

ALL Fortune Partners

> “When used in actual operation, the operation procedure was simple, and the deciding factor was the reduction of human error.” – ALL Fortune Partners (AFP)

### Overview
Manages Properties Nationwide with All-in-One Management Solution.

__CLIENT__
ALL Fortune Partners Co., Ltd.

__PROPERTY FACTS__
Multiple Properties Management,
23 Properties, 359 Rooms

__LOCATION__
Tokyo / Osaka / Okinawa

__ADDRESS__
https://www.afptr.co.jp/

ALL Fortune Partners Co., Ltd. is aiming to create comfortable rooms in a good locations to provide guests who wish to “relax and travel” for the facilities entrusted to them by the owners. Since the introduction of AirHost system, AFP has increased the number of managed properties nationwide, and many of the properties have received extremely high reviews from OTA reviews.

__AirHost Products Usage By Customer__
The [AirHost Hospitality Management System (HMS)](https://airhost.co/products/airhost-hms/) and [AirHost ONE](https://airhost.co/products/airhost-one/) product that ALL Fortune Partners uses for their full remote management solution:

|    |   |
| ---------- | ---------- |
| Channel Manager | [AirHost Channel Manager](https://airhost.co/products/channel-manager/) |
| PMS| [AirHost PMS](https://airhost.co/products/pms/) |
|Check-in | AirHost ONE check-in (tablet + pre-check-in) |
| IoT Smart Lock | RemoteLOCK / Connected Design (iTSCOM) |
| Payment Processing | Stripe |
* Okinawa facility: Completely unmanned tablet self-check-in 8 units installed
* Osaka: Completely unmanned pre-check-in 70 rooms set
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, agoda, AsiaYo !, Free Customer, Rakuten Travel, Trip.com

__AN INTERVIEW WITH *ALL FORTUNE PARTNERS CO., LTD. (AFP)*__
— June, 2020

__AirHost: Please tell us about your company and the properties?__
__AFP:__ We are aiming to create and provide comfortable rooms in a good locations to guests who want to “relax and travel” for the facilities entrusted to us by the owners. 

__AirHost: Please share the reasons why you decided to introduce AirHost system to your hotel operations.__
__AFP:__ Since the opening of the business, there were many rooms and the properties were dispersed to multiple area. It is extremely difficult to handle face-to-face reception with guests. In order to reduce the cost of reception work, I was looking for a PMS system that can understand our situation and provide us with a solution… At that time, AirHost had a good reputation and I started using it.
__AFP:__ Since all of the major OTA sites in Japan and overseas can be synchronized, I think it is most important to be able to manage all the reservation status of each OTA site using one system. When used in actual operation, the operation procedure was simple, and the deciding factor was the reduction of human error.

ALL Fortune Partners

__AirHost: What does your staff have to say regarding the usability of the AirHost system?__
__AFP:__ Before the system was introduced, it was necessary to manually check the charges, reservations, and cleaning status of each facility to prevent double booking. After the system was introduced, all tasks could be done by checking only the AirHost PMS. It became obvious at a glance. The staff also checked each account and clarified who performed what work, which led to more efficient work and shorter time.

__AirHost: Has there been any changes in the responses and reviews from guests since the system was introduced?__
__AFP:__ Since the introduction of the check-in system, not only the voices regarding accommodation but also the reviews regarding check-in have increased, such as “Check-in was easy” from guests.

__AirHost: Do share with us your vision for your facility in the future.__
__AFP:__ Taking advantage of the influence of Coronavirus, we will focus more on unmanned hotels and aim for new hospitality services.

> ”We will focus more on unmanned hotels and aim for new hospitality services.” – ALL Fortune Partners


Multiple Properties, 23 Properties, 359 Rooms

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Manage multiple properties nationwide with all-in-one management solution

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> "We were able to significantly reduce the man-hours for managing operational work, such as utilizing the automatic message function and cleaning calendar function, and managing reservations…” – The Grand Residence

### Overview
One-stop process for reservation, check-in, and check-out, which is easy to use for a labor-saving hotel.

__CLIENT__
The Grand Residence Hotel Tenjin / SHI

__PROPERTY FACTS__
Residence Hotel, 2 Properties, 71 Rooms

__LOCATION__
Fukuoka / Hokkaido

__ADDRESS__
http: // shi-residence.com/

The Grand Residence Hotel Tenjin is a condominium type hotel around Fukuoka City and Sapporo City. The hotel provide necessary facilities to guests. Guests can stay long-term and comfortably with such facilities as if it is their home.

AirHost Products Usage By Customer

The [AirHost Hospitality Management System (HMS)](https://airhost.co/products/airhost-hms/) product that The Grand Residence Hotel Tenjin / SHI uses for their management solution:
|    |   |
| ---------- | ---------- |
| Channel Manager| [Neppan!	](https://airhost.co/products/channel-manager/)    |
| PMS | [AirHost PMS](https://airhost.co/products/pms/)	|
Front desk Operation: Manned Operation
Online Travel Agencies (OTA) [Connect via Neppan!] : Airbnb, Booking.com, Expedia, agoda, Rakuten Travel, Jalan

__AN INTERVIEW WITH *THE GRAND RESIDENCE HOTEL TENJIN/SHI*__
— June, 2020

__AirHost: Please tell us about your property.__
__SHI:__ It is a condominium type hotel with a total of 42 buildings around Fukuoka City and Sapporo City. A major feature is that you can stay as if you were living, and you can spend a long-term stay comfortably with the facilities necessary for daily life, such as a washing machine, refrigerator, private bathroom, and tableware. In addition, some rooms can accommodate up to 10 people, which has been well received by big family and group travellers.

__AirHost: How did you get to know AirHost?__
__SHI:__ AirHost was introduced to me by a friend, and one of your representatives contacted me.

__AirHost: Please share with us the reasons why you decided to introduce AirHost into you hotel operation.__
__SHI:__ First of all, the calculation of the license fee was on a room-by-room basis, which matched our form. We operate about 42 buildings in Fukuoka and Sapporo, and the number of rooms in each building varies, so a monthly license fee with the number of managed rooms like AirHost rather than a service that charges the same usage fee even if the number of rooms is different It was very attractive to be able to calculate.
__SHI:__ In addition, it was also a decisive factor that we were able to significantly reduce the man-hours for managing operational work, such as utilizing the automatic message function and cleaning calendar function, and managing reservations by connecting to Airbnb. Before the introduction, all of these were done manually, so AirHost’s service, which can cover everything all in one, was very attractive.

SHI

__AirHost: What does your staff have to say regarding the usability of the AirHost system?__
SHI: We are very pleased with the flexible response to requests from our on-site staff and the system updates.
Since management facilities can be managed across the board, it is extremely useful for streamlining operations at the front desk and for downloading, aggregating, and marketing reservation information for all facilities in CSV format.

__AirHost: Is there any changes in the responses and reviews from guests since the system was introduced?__
__SHI:__ The reservation calendar (room allocation screen) is very easy to handle, and guidance to customers has become very smooth.

__AirHost: Please share with us your vision for your facility in the future.__
__SHI:__ Going forward, we will continue to open stores in other regions and expand the Sapporo branch office to spread awareness of the “Residence Hotel.”

> ” …management facilities can be managed across the board, it is extremely useful for streamlining operations at the front desk…” – The Grand Residence


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One-stop process for reservation, check-in and check-out, which is easy to use for a labor-saving hotel

The Grand Residence Hotel Tenjin / SHI

> “…with the [contactless] check-in system, we have received high praise for our customers to check in more smoothly.” – UBIQS Co., Ltd.

### Overview
Property management agency focusing on hotel building with the two axes of "unique room concept" and "one-stop service".

__CLIENT__
UBIQS Co., Ltd.

__PROPERTY FACTS__
Multi-properties, 27 Properties, 117 Rooms

__LOCATION__
Tokyo / Kanagawa / Mie / Hiroshima

__ADDRESS__
https://ubiqs.jp/

UBIQS Co., Ltd. is a property management agency focusing on hotel building with the two axes of “unique room concept” and “one-stop service”. In addition to renovating the original room, it is also possible to build a building from the land and operate the hotel. Since the parent company is a real estate company, for those investors who do not have real estate can be involved in hotel building. We have hotel sales and hotel designers. This business model is highly attractive to investors.

__AirHost Products Usage By Customer__
The AirHost Hospitality Management System (HMS) and AirHost ONE product that UBIQS Co., Ltd. uses for their full management solution:
|    |   |
| ---------- | ---------- |
| Channel Manager  | 	[AirHost Channel Manager ](https://airhost.co/products/channel-manager/)|
| PMS  | [AirHost PMS](https://airhost.co/products/pms/) |
| Check-in  |	AirHost ONE check-in (tablet + pre-check-in) |
| Booking Engine | AirHost Booking Engine  |
| Payment Processing | Stripe  |
Front desk Operation: Completely unmanned: 12 tablet self-check-in facilities
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, Vrbo, Ctrip, Rakuten Travel, Jalan, Ikkyu Travel

__AN INTERVIEW WITH *UBIQS Co., Ltd.*__
— August, 2020

__AirHost: Please tell us about your facility.__
__UBIQS Co., Ltd.:__ We are focusing on hotel building with the two axes of “unique room concept” and “one-stop service”.
__UBIQS Co., Ltd.:__ Our hotel has many unique rooms, such as a room with a bar counter for snacks, a room that was originally a tea room, and a room with the image of an indoor camp. While making the best use of the features of the room, we decided on the concept and let our customers enjoy the completely private space of the unmanned hotel. The atmosphere of the hotel, which is completely different from usual, is very popular with customers.
__UBIQS Co., Ltd.:__ In addition to renovating the original room, it is also possible to build a building from the land and operate the hotel. Since the parent company is a real estate company, even those who do not have real estate can be involved in hotel building. We have hotel sales and hotel designers.
This is also very popular with investors.

__AirHost: Please tell us the reason/s why you decided to introduce AirHost to your hotel operation__.
__UBIQS Co., Ltd.:__ The reason for the introduction is that the system is overwhelmingly strong. AirHost is not only rich in various functions, but the system is updated daily and new functions are added regularly. In addition, the ease of use and visibility have been thoroughly implemented from the user’s perspective, and many staff members have commented that work efficiency has improved significantly.

UBIQS Co., Ltd.

__AirHost: What does your staff have to say regarding the usability of the AirHost system?__
__UBIQS Co., Ltd.:__ There are quite a lot of staff members saying that their daily work efficiency has improved tremendously.
AirHost has many functions such as room allocation and automatic message that are automatically reflected without human intervention as much as possible, and the working time of the staff is about 30% of the previous time.
__UBIQS Co., Ltd.:__ Since data can be managed collectively, it is very helpful to be able to manage operation, cleaning, and analysis with the touch of a button.

__AirHost: Has there been any changes in the responses and reviews from guests since the AirHost system was introduced?__
__UBIQS Co., Ltd.:__ Now that we can check the movements of our customers diligently, we are able to provide high-quality customer service even if we are not face-to-face. Even with the unmanned check-in system, we have received high praise for our customers to check in more smoothly.

__AirHost: Please share with us your vision for your facility in the future.__
__UBIQS Co., Ltd.:__ We are aiming to further expand the number of facilities and create a concept specialized for each accommodation facility.

> "[The] AirHost [system] is not only rich in various functions, but the system is updated daily and new functions are added regularly." – UBIQS Co., Ltd.


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Multi-properties, 27 Properties, 117 Rooms

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Property management agency focusing on hotel building with "unique room concept" and "one-stop service"

UBIQS Co., Ltd.

> “…we are fully supported, and it is helpful because the [AirHost] support staff can solve it immediately by e-mail etc.” – Take Co. Ltd.

### Overview
Peace of mind on your trip with the best hospitality from staff to guests.

__Client__
TAKE TO STAY / ASSET ONE CO.,LTD.

__Location__
Hokkaido / Tokyo / Osaka

__Property Facts__
Multiple Properties, 50 Properties, 164 Rooms

__Homepage__
taketostay.airhost.co/en

ASSET ONE CO.,LTD. have a total of 50 facilities in Tokyo and Osaka, mainly in Sapporo. They welcome guests in a completely face-to-face manner, and while advocating “the best hospitality in Japan”, they create a space of excitement and relaxation for all guests, from free transportation to amenities in the rooms.

__AirHost Products Usage By Customer__
The AirHost Hospitality Management System (HMS) and AirHost ONE product that Taketo Stay/ ASSET ONE CO.,LTD. uses for their full management solution:

|    |   |
| ---------- | ---------- |
| Channel Manager | [AirHost Channel Manager](https://airhost.co/products/channel-manager/) |
| PMS | [AirHost PMS](https://airhost.co/products/pms/) |
| Check-in | AirHost ONE check-in (tablet + pre-check-in) |
| Booking Engine | AirHost Booking Engine |
| Payment Processing | Stripe | 
Front desk Operation: The facility is completely unmanned. The staff will pick you up from the nearest station for free and guide you to your room. 
At that time, face-to-face check-in using a tablet is carried out .
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, agoda, Rakuten Travel, Jalan

__AN INTERVIEW WITH *ASSET ONE CO.,LTD.*__
— June, 2020

__AirHost: Tell us about your facility.__
__ASSET ONE CO.,LTD.:__ We have a total of 50 facilities in Tokyo and Osaka, mainly in Sapporo. We will welcome guests in a completely face-to-face manner, and while advocating “the best hospitality in Japan”, we will create a space of excitement and relaxation for all guests, from free transportation to amenities in the rooms.

__AirHost: Please tell us the reason why you decided to introduce AirHost to your hotel operation.__
__ASSET ONE CO.,LTD.:__ Compared to other companies’ systems, AirHost’s has many types of OTAs that work together, and the site controller and PMS function are all-in-one, making operation much easier. In addition, we decided to introduce it because it does not require PMS cooperation costs and running costs can be significantly reduced.

Take Co., Ltd.

__AirHost: What does your staff have to say regarding the usability of the AirHost system?__
__ASSET ONE CO.,LTD.:__ Since multiple OTAs can be managed together within AirHost, the operation is very easy. If there is a problem or unclear point on the system, we are fully supported, and it is helpful because the support staff can solve it immediately by e-mail etc.

__AirHost: Has there been any changes in the responses and reviews from guests since the AirHost system was introduced?__
__ASSET ONE CO.,LTD.:__ We basically perform face-to-face check-in, but by the day of check-in, guest information can be sent through AirHost by pre-check-in, so check-in can be done more efficiently and smoothly than before.

> ” we decided to introduce [AirHost] because it does not require PMS cooperation costs and running costs can be significantly reduced.” – ASSET ONE CO.,LTD.

__AirHost: Please tell us your vision for your facility in the future.__
__ASSET ONE CO.,LTD.:__ With “non-contact rule” is recommended in the corona era, we have taken all possible measures and will continue to adhere to the face-to-face correspondence style. I want to continue to impress all our guests in time with the person-to-person services and hospitality.


Multiple Properties, 50 Properties, 164 Rooms

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Deliver hospitality with safety by Contactless Check-in Solution

Taketo Stay / ASSET ONE CO.,LTD

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> “Customers can check-in by themselves using the four tablets at the front desk, so even if there is only one staff member, up to four groups of customers can check in at the same time.” – Namba Ebisu Hotel

### Overview
__CLIENT__
[Hotel] Namba Ebi Hotel / Hotel Ocean Co., Ltd.
[Special Zone Minpaku] Toys Court Tenka Chaya / Sakishima Cosmo Tower Hotel Co., Ltd.

__PROPERTY FACTS__
Multiple Properties, 5 Facilities
[Hotel] 63 Rooms; [Minpaku] 4 rooms

__LOCATION__
Osaka

__ADDRESS__
https://nambaebisu-hotel.jp/
https://www.booking.com/hotel/jp/toizkoto-303.ja.html

Namba Ebisu Hotel is a hotel with the motif of “Ebisu”, the deity of the Imamiya Ebisu Shrine. It is located in “Shin-Imamiya” where they are trying to provide energetic and cheerful customer service that is full of Osaka-like humanity.
Toys Court Tengachaya is a private lodging property located in the quiet residential area “Tengachaya” in Osaka. This is a completely unmanned facility. 

__AirHost Products Usage By Customer__
The AirHost Hospitality Management System (HMS) and AirHost ONE product that Namba Ebisu Hotel/Toys Court Tenka Chaya uses for their full management solution:

|    |   |
| ---------- | ---------- |
| Channel Manager | AirHost Channel Manager |
| PMS  | AirHost PMS |
| Check-in  | AirHost ONE check-in (tablet + pre-check-in)  |
| IoT Smart Lock   | RemoteLOCK  |
| Payment Processing  | Stripe |
| Booking Engine  | AirHost Booking Engine |
Front desk Operation: [Hotel] Self-check-in on tablet, staff available until 22:00. Late check-in is completely unmanned. [Special Zone Minpaku] Completely unmanned.
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, agoda, Rakuten Travel, Jalan, Ctrip, AsiaYo !, Vacation STAY

__AN INTERVIEW WITH *NAMBA EBISU HOTEL/TOYS COURT TENKA CHAYA*__
— September, 2020

__AirHost: Tell us about your facilities.__
__Namba Ebisu Hotel:__ Namba Ebisu Hotel is a hotel with the motif of “Ebisu”, the deity of the Imamiya Ebisu Shrine. It is located in “Shin-Imamiya” where the construction of a new facility for Hoshino Resorts is currently underway. While trying to save labor by introducing pre-check-in form, self-check-in, and IoT lock, we are trying to provide energetic and cheerful customer service that is full of Osaka-like humanity.
__Toys Court Tenka Chaya:__ Toys Court Tengachaya, which is managed by the same AirHost account, is a private lodging property located in the quiet residential area “Tengachaya” in Osaka. This is a completely unmanned facility that uses the “advance check-in form” where you can enter your guest information and password online. Located in the suburbs, it is completely unmanned, so those who are careful about the new coronavirus and those who are rarely famous will stay. Although it has a very spacious 1LDK floor plan, it is offered at a very low price compared to other private lodging properties of the same size.

__AirHost: How did you get to know about AirHost?__
__Namba/Toys Court:__ When I was looking for a system that could manage not only private lodgings but also hotels under the management policy of “unmanned and labor-saving”, I felt that Airhost was providing a system that fits our needs perfectly. We emphasized IoT lock cooperation, self-check-in, and abundance of OTAs that can be linked. 

Namba Ebisu Hotel/Toys Court Tenka Chaya

__AirHost: What does your staff have to say regarding the usability of the AirHost system?__
__Namba/Toys Court:__ A staff member with long experience working at a hotel who has used a major site controller from another company also says, “You can operate it so that you can reach the itch!” You can change assignments by dragging and dropping, send automatic messages, export guest lists, and many other useful features.

__AirHost: What kind of effect did the local check-in flow have?__
__Namba/Toys Court:__ At Namba Ebi Hotel, customers can check in by themselves using the four tablets at the front desk, so even if there is only one staff member, up to four groups of customers can check in at the same time. So I am saved. We do not have night staff, but we allow customers to check in and check out on their own tablets even at night.
__Namba/Toys Court:__ Toys Court Tenka Chaya asks for self-check-in using the pre-check-in form. When the reservation is confirmed, the pre-check-in form is automatically generated and automatically sent to the customer, which saves a lot of trouble. By using the automatic message function, you can freely change the sending frequency, such as immediately after booking, one week before your stay, or three days before your stay.
__Namba/Toys Court:__ The smart locks installed in both properties are extremely secure in terms of security because the validity period of the pin code is created according to the check-in / check-out time.

__AirHost: Has there been any changes in the responses and reviews from guests since the AirHost system was introduced?__
__Namba/Toys Court:__ In the midst of the epidemic of the new coronavirus, being able to respond unattended is beneficial to both staff and customers. Some customers say that check-in is completed on a tablet and that it is “awesome” or “high-tech.”

__AirHost: Do share with us your vision for your facilities in the future.__
__Namba/Toys Court:__ As we strengthen our operations using AirHost, we are also interested in using the booking engine released last fall.
As with OTA, it can be centrally managed by the air host, so I think that various troubles can be saved. We are positively considering the introduction because we can get high-margin direct reservations without OTA fees and the monthly running cost seems to be reasonable.

” I was looking for a system that could manage not only private lodgings but also hotels under the management policy of “unmanned and labor-saving”, I felt that AirHost was providing a system that fits our needs perfectly.” – Namba Ebisu Hotel/Toys Court Tenka Chaya

Multiple Properties, 5 Properties, 63 Rooms / 4 Rooms

Manage both hotels and private lodging properties in all-in-one system with contactless check-in solutions

Namba Ebisu Hotel & Toys Court Tenka Chaya

shiki01

> “Since the introduction of AirHost, the number of direct reservations from booking engine has increased, SEO has been high, and the conversion rate has increased as well.” – SHIKI Properties

### Overview
Safe and secure Contactless solution reduce labor costs and reduce human error to the minimum.

__CLIENT__
Shiki Properties

__PROPERTY FACTS__
Vacation Rentals, 6 Properties, 79 Rooms

__LOCATION__
Kansai - Kyoto / Osaka

__ADDRESS__
https://www.shikiproperties.com/

Shiki Properties is made up of a growing team of locals in the Kansai area who are always passionate about global travel and have timeless charm. Each artistic house that strives to preserve Japanese tradition and culture is wonderful, all facilities provide a modern and cozy environment, and guests are offered the best journey while trying to communicate in real time.

__AirHost Products Usage By Customer__
The [AirHost Hospitality Management System (HMS)](https://airhost.co/products/channel-manager/) and [AirHost ONE](https://airhost.co/products/airhost-one/) product that *Shiki Properties* uses for their full remote management solution:

|    |   |
| ---------- | ---------- |
| Channel Manager  | [AirHost Channel Manager](https://airhost.co/products/channel-manager/)  |
| PMS  | [AirHost PMS ](https://airhost.co/products/pms/) |
| Check-in |  AirHost ONE check-in (tablet + pre-check-in)  |
| Booking Engine |	RemoteLOCK  |
| Payment Processing | Stripe  |
Front desk Operation: On-site check-in
Online Travel Agencies (OTA): Booking.com, Agoda, Expedia, Airbnb, Ctrip, Jalan, Rakuten

__AN INTERVIEW WITH *SHIKI Properties*__
— September, 2020

__AirHost: Please tell us about your properties.__
__SHIKI:__ Shiki Properties is made up of a growing team of locals in the Kansai area who are always passionate about global travel and have timeless charm. Each artistic house that strives to preserve Japanese tradition and culture is wonderful, all facilities provide a modern and cozy environment, and guests are offered the best journey while trying to communicate in real time.

__AirHost: How did you get to know about AirHost?__
__SHIKI:__ We received recommendations from multiple people in the same industry. The deciding factor was that AirHost was the one that covered these two factors because it was necessary to have a system that was connected to major domestic OTAs and at the same time could handle internationally. 

Shiki Properties

__AirHost: What kind of feedbacks from your staff regarding the usability of the system?__
__SHIKI:__ Our staff have made very good comments, such as specifications from the user’s perspective, support with a full follow-up system, and a booking engine that is easy for guests to use, clean, and effective for sales.

__AirHost: Has there been any changes in the response and reviews from guests since the system was introduced?__
__SHIKI:__ Since the introduction of AirHost, the number of direct reservations from our own reservation site booking engine, SEO has been high, and the conversion rate has been increasing.

__AirHost: Do share with us your vision for your facility in the future.__
__SHIKI:__ We hope that we will continue to make efforts to provide our guests with a more satisfying experience, and to further develop package sales (accommodation and experience) that utilize the booking engine.

> "Our staff have made very good comments, such as specifications from the user’s perspective, support with a full follow-up system, and a booking engine that is easy for guests to use, clean, and effective for sales.”- SHIKI Properties


Case Study