“Everything became easier with AirHost. Only AirHost system can help us distribute all the details to all different OTAs we are using.”
- Hotel Fuji Pte. Ltd.
Overview
Located 20 minutes from Singapore Changi Airport, for more than 20 years, Hotel Fuji has been a resting venue for various guests around the globe from local Singaporeans, Permanent Residents to tourists from Australia, Malaysia, England, USA, China, Hong Kong, Taiwan, etc. Hotel Fuji aims to provide affordable, comfortable, clean and hygiene stay for all types of guests including transit stay, short term stay and long term stay.
Most of their tourists are those who are looking for a reasonable price, and a comfortable place to come back after a whole day to change, to have a shower, and a good night rest. The guests like to have an affordable, comfortable and hygienic place.
Challenges
Hotel Fuji is currently providing services for long term stay for two main types of guests: 1. Foreigners who could not go back to their country during the pandemic on a monthly basis 2. Some Stay-Home Notice (SHN) guests with permit holders from China and Taiwan. They are very cautious in terms of SHN guests to ensure safety during the pandemic. Hotel Fuji is a Singapore Certified Clean Hotel, besides that they frequently sanitize the rooms, the toilets, and the public areas to make sure safe for guests and for staffs who work there.
Solutions
Hotel Fuji uses AirHost Hospitality Management System (HMS) product for their hotel management solution.
They got introduced about AirHost system from AirHost staff by coincidence. And they was interested in Channel Manager function because they have 5 different OTAs. Before they had to make all the pricing, all the changes individually for all of them and that took them too much time.
Online Travel Agencies (OTA): AirHost, Booking.com, Agoda, Trip.com, Expedia, Tiket.com, Traveloka
Results
They can make all the room rates, room allotments and guests booking confirmation in one place through AirHost PMS. That saved them a lot of time and manpower from updating all the changes manually.
Client Feedback
Everything became easier with AirHost. Only AirHost system can help us distribute all the details to all different OTAs we are using. And the auto messaging function is very helpful and I am able to reply to our guests inquiries through the system immediately. Also we would like to package sight-seeing tours and decorated bento boxes for guests into our future services by using upselling function in AirHost.
*The case study above was compiled by AirHost according to the interview with Mrs. Ong, Hotel manager of Hotel Fuji Pte. Ltd. organized in May, 2021.
