“Since the functions needed for front desk daily operations are integrated in AirHost PMS, one front desk staff also can respond to guests quickly. That was very helpful.”
MANGA ART HOTEL, TOKYO® is a manga-themed concept capsule hotel. More than 5,000 works selected from the perspective of “art” in a broad sense. It is a hotel where you can have “all night manga experience” that immerse yourself in the world of manga.
MANGA ART HOTEL, TOKYO® is actively posting on social media, and has been featured in over 700 medias as its unique concept. Therefore the response speed of front desk especially for check-in is a very important point which is related with guest reviews. They were looking for a PMS system that can handle their daily front desk operation flow which adapt to the trend of staffless and unmanned type hotel.
They got the recommendation about AirHost from cleaning company which have a working relationship with them and contact AirHost staff. The deciding factors for the implementation of AirHost are Channel Manager which can adjust price and inventory, PMS which automates daily operations, All-in-one message box which can manage all different communication channels with guests just in one place, and price within expectation.
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There is only one staff member which is assigned to each property(simple accommodation) for front desk operation. With AirHost PMS, even only one front desk staff also can respond to guests quickly as all functions needed for front desk operation are integrated in AirHost PMS. The response speed of front desk has been shortened, and guest reviews in social media also has been improved. Now that they are going to increase more properties, including new construction projects.
Since the functions needed for front desk daily operations are integrated in AirHost PMS, one front desk staff also can respond to guests quickly. That was very helpful.
We think hotel and concept hotel will keep unmanned for the future trend in hospitality industry. So we are going to stay with this trend and plan to increase properties including new construction projects moving toward.
*The case study above was compiled by AirHost according to the interview with MANGA ART HOTEL, TOKYO organized in June, 2020.