Bringing the "AI Assistant" to Every Accommodation.
An AI Assistant that supports all guest communication channels, understands reservation data, maintains conversation context, and supports guest communication 24/7.
Natively integrated into AirHost HMS / AirHost ONE, purpose-built for the hospitality industry.
Why Traditional Chatbots Are Not Enough
Most AI chat bots remain at the FAQ level ONLY in official web site
What Is the AirHost AI Assistant?
An Al powered by your PMS. It understands reservation data, stay status, and conversation history, and supports all OTA channels to generate optimized responses for each guest.
Not just automated replies
but an AI that understands the reservation before it responds.
Works across OTA messaging channels
Seamlessly integrates with Booking.com, Airbnb, Expedia, etc.
Instantly references reservation data
Knows dates, guests, room type, rate plan and payment status on top of general property info and FAQs.
Maintains conversation history
Remembers previous requests and context across messages.
Generates personalized responses
Tailors every message to the specific guest and situation.
How It Works?
Message Received
And Detects Guest's Language
AI Analyzes Reservation Data And
Conversation History
Content Is Classified
Auto-Reply Or Draft Generation
Based On Confidence Score
Sends Notification
If A Follow Up Is Needed
Key Features
The AI handles routine communication, so your staff can focus on higher-value tasks.
Guest Journey Support
From booking to check-out, the AI accompanies your guests.
Reservation Confirmation
Instantly understands guest information and prepares responses.
Pre-arrival Inquiries
24/7 multilingual support
Pre-check-in
Interactive assistance during input.
During Stay
Maintains context while responding to requests and questions.
System Integration
Available as an all-in-one solution with AirHost HMS / AirHost ONE. Integration with existing PMS systems is also supported.
Free consultation from our experts
Let AirHost help your business grow.
Our experts are here to support your requests anytime.