“Although we do face-to-face check-in, guest information can be sent via pre check-in from AirHost before guests arrive and check-in. This has helped make the check-in process much more efficient and smoother.”
- TAKE TO STAY
Overview
TAKE TO STAY have totally 50 properties including hotel and minpaku in Tokyo and Osaka, mainly in Sapporo. They welcome guests in a completely face-to-face manner, and create a space of excitement and relaxation for all guests by providing many services from free transportation to amenities in the rooms which advocate “the best hospitality in Japan”.
Challenges
During the pandemic, although it is recommended to greet guests without any physical contact with staff, TAKE TO STAY insist on the face-to-face manner and while take all possible ways to protect the health and safety of their guests to continue to impress guests with service and hospitality in a better experience.
Solutions
TAKE TO STAY uses AirHost Hospitality Management System (HMS) and AirHost ONE product for their property management solution. With AirHost check-in solution, the staff can pick up guests from the nearest train station and guide them directly to the room to process check-in steps separately with a tablet check-in so that there is no any contact chance with other guests.
Compared to other companies, AirHost PMS partnered with many main OTAs, channel manager and PMS function are all-in-one which make their hotel operation much more easier. In addition, they decided to adopt AirHost software because AirHost does not require PMS cooperation cost so that their total operation cost can be significantly reduced.
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, Agoda, Rakuten Travel, Jalan
Results
Since the adoption of AirHost, TAKE TO STAY implemented pre check-in and tablet check-in which make staffs’ daily operation work more efficiently. Also it is able to delivery more information about hotel service, such as accommodation facility, local sightseeing information and create new opportunities for upselling such as restaurant ordering etc. All helped improve their brand image.
Client Feedback
AirHost system operation is very easy as we can manage all different OTAs together just in one place. For any problems or unclear points about system, AirHost staff always respond by e-mail and solve them immediately. AirHost always fully support us which is very helpful.
Although we do face-to-face check-in, guest information can be sent via pre check-in from AirHost before guests arrive and check-in. This has helped make the check-in process much more efficient and smoother than before.
As “non-contact rule” is recommended during the pandemic, we have taken all possible ways to protect guests’ health and deliver safety, peace of mind from staffs. We will continue to keep face-to-face manner and impress all the guests with service and hospitality in a better guest experience.
*The case study above was compiled by AirHost according to the interview with TAKE TO STAY / ASSET ONE CO.,LTD. organized in June, 2020.
