“Our operation staff have had many positive comments about AirHost's system, such as useful functions based on a user perspective, strong support with a full follow-up process, and an easy-to-use, simple interface booking engine.”
- Shiki Properties
Overview
Shiki Properties is made up of a growing team of locals in the Kansai area of Japan who are always passionate about global travel and have timeless charm. The house from each local artistic who strives to preserve Japanese tradition and culture is wonderful. All those properties provide a modern and cozy environment, and aim to offer the best journey to guests with the effort of real time communication.
Challenges
Along with the reservations in the whole market is decreasing due to the corona pandemic, the profit margin per reservation became more important for the new property operation management. In order to increase the satisfaction of property owners, Shiki Properties wanted to expand sales channel by booking engine (direct reservation). Also they think there was no doubt to be related with their company branding as a private lodging management agency.
Solutions
Shiki Properties uses AirHost Hospitality Management System (HMS) and AirHost ONE product for their full remote management solution.
They had recommendations about AirHost from many different people in the property management industry. The deciding factor for them use AirHost was that AirHost was the system which connect to both major domestic OTAs and international OTAs.
Online Travel Agencies (OTA): Agoda, Expedia, Booking.com, Airbnb, Ctrip, Jalan, Rakuten
Results
Since the implementation of AirHost, the number of direct reservations from Shiki Properties own website booking engine has been increased, SEO performance and the conversion rate also has been improved.
Shiki Properties has achieved high profit margins by strategically acquiring direct bookings by expanding online booking channel from its own website, which are not supported in many private lodging management agencies.
Client Feedback
Our operation staff have had many positive comments about AirHost's system, such as useful functions based on a user perspective, strong support with a full follow-up process, and an easy-to-use, simple interface booking engine.
We will continue to make efforts to provide a better guest experience to our guests, and utilize booking engine with package sales(accommodation and experience) to help property owners expend their business.
*The case study above was compiled by AirHost according to the interview with SHIKI Properties organized in September, 2020.
