One-stop process for reservation, check-in and check-out, which is easy to use for a labor-saving hotel

The Grand Residence Hotel Tenjin / SHI

“AirHost system is very helpful for improving front desk operation efficiency, calculating reservations for all properties by downloading CSV file and marketing etc. so that we can manage property across the board now.”

- The Grand Residence

Overview

The Grand Residence Hotel Tenjin / SHI is a condominium type hotel with a total of 42 buildings around Fukuoka and Sapporo City. The hotel provide necessary facilities to guests for daily life, such as a washing machine, refrigerator, private bathroom, and tableware. Guests can stay in long-term and be comfortable with such facilities as if it is their home. In addition, some rooms can accommodate up to 10 people, which has been well received by big family and group travelers.

Challenges

The Grand Residence Hotel Tenjin / SHI operate about 42 buildings in Fukuoka and Sapporo, and the room number in each building varies. It was high cost in manpower to manage the operation work as all of the work had to be done manually. They wanted to find the solution to reduce their operation man-hours. After consulted around, their friend introduced AirHost to them.

Solutions

The Grand Residence Hotel Tenjin / SHI uses AirHost Hospitality Management System (HMS) product for their hotel management solution.

AirHost calculates the system license fee on a room-by-room basis, which just match The Grand Residence’s business pattern. Rather than the same service fee charge for the buildings with different number of rooms, the monthly license fee based on the room number from AirHost is very attractive to them.

Besides, it is also a deciding factor that they were able to significantly reduce the man-hours of managing operation work by the useful functions of AirHost PMS, such as the auto messaging function, cleaning calendar function, and managing reservations from Airbnb by integration. AirHost system that covers all those just in one place was very attractive to them as they need to do those operation work manually before.

Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, Agoda, Rakuten Travel, Jalan

Results

Their operation staff can proceed with the operation work for all properties by the all-in-one AirHost PMS system. And it was able for them to respond guest requests more timely, which also helped them improve their brand image.

It is very easy for front desk staff to check the room allocation status just at a glance by using "Reservation Calendar (room allocation)" and "Check-in Management" functions, which are widely used for manned front desk. Also it is very efficient and man-hours saving for front desk to use other useful functions, such as the scheduled check-in reservations/guests list for today, quick updates about the status of onsite payment and onsite check-in etc.

Client Feedback

We are very happy with AirHost’s flexible response to our onsite staff requests and system updates information. AirHost system is very helpful for improving front desk operation efficiency, calculating reservations for all properties by downloading CSV file and marketing etc. so that we can manage property across the board now.

Also the reservation calendar (room allocation page) is very easy to us which can help us send guidance to customers more smoothly.

Going forward, we will open more hotels in other regions and expand the Sapporo branch office to spread the awareness of the “Residence Hotel.”

*The case study above was compiled by AirHost according to the interview with THE GRAND RESIDENCE HOTEL TENJIN/SHI organized in June, 2020.