“AirHost has several automated functions, such as room allocation and automated messaging, that can operate without human intervention. These functions have resulted in a 30% reduction in staff working hours.”
- UBIQS Co., Ltd.
Overview
UBIQS Co., Ltd. is a property management agency focusing on hotel building in these two directions of “unique room concept” and “one-stop service”. They have many unique rooms, such as a room having a bar counter that was for snack bar before, a room that was originally a tea room, and a room decorating with the feeling like an indoor camp. While making the best use of the specialties of each room, They would like to create the concept based on the specialties of each room and make the hotel unmanned which can let guests enjoy the private space. The atmosphere of the hotel which is completely different from normal hotel, is very popular with their guests.
In addition to renovating the original rooms, they also can build a building from the land to operate the property as a hotel. For those investors who do not have real estate also can be involved in hotel building since their parent company is a real estate company. They have both sales and designers who are specialized in hotel, that is also very attractive to investors.
Challenges
As a property management agency, the properties under their management scatter in different places, and it became more difficult for them to manage all the properties due to the effect of corona pandemic. Then they started to find a property management system which follows the market changes and hotel industry trend.
Solutions
UBIQS Co., Ltd. uses AirHost Hospitality Management System (HMS) product for their property management solution.
The reason for the implementation of AirHost PMS is that the system is overwhelmingly strong. AirHost is not only rich in various functions, but also carry out system updates daily and add new functions regularly. Besides, the usability and visibility based on users‘ perspective have been thoroughly implemented. Also many staff members commented that their work efficiency has been improved significantly.
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, Vrbo, Ctrip, Rakuten Travel, Jalan, Ikkyu Travel
Results
AirHost has several automated functions, such as room allocation and automated messaging, that can operate without human intervention. These functions have resulted in a 30% reduction in staff working hours compared to before AirHost was implemented.
Even the staff is not face-to-face with guests, it is able for them to provide high-quality customer service by checking guests movements often in online system. With the unmanned check-in system, they also received high reviews from guests who said that check-in process was very smooth.
Since the implementation of AirHost system, the number of properties under their operation has increased. And UBIQS Co., Ltd. created a good manage process that adapt to market change by using AirHost system.
Client Feedback
Many staff members said that their daily work efficiency has been improved a lot. It is also very helpful for us that we are able to manage operation, cleaning and analysis by just clicking one button in AirHost.
We are learning to use AirHost Booking Engine function to acquire repeat customers which hasn’t been used by property management agency widely. We are also striving to attract guests by directing them to our own reservation page when follow up with the guests who stayed before.
UBIQS Co., Ltd. are aiming to expand the property number and create a specialized concept for each property in the further.
*The case study above was compiled by AirHost according to the interview with UBIQS Co., Ltd. organized in August, 2020.
