Hotel Name: Henn na Hotel / H.I.S. Hotel Holdings Co., Ltd.
Location: Japan and International
Facilities/Rooms: 41 facilities with a total of 4,700 rooms
AirHost ONE：Guest Contactless Check-In
Our company focuses on enhancing the joy of travel and convenience in business settings, with hotels as our primary base.
To achieve this, we pursue five core values: "Connectivity," "Comfort," "Innovation," "Playfulness," and "Productivity."
We aim to combine the world's best productivity and efficiency to offer our customers more affordable and enriching life experiences, making their travels a delightful spice of life.
We discovered AirHost at the Hotel Restaurant Show.
The key reason for adopting AirHost was its ability to reduce check-in times, thereby enhancing the services our customers desire.
Our staff in Nagoya have expressed satisfaction, particularly appreciating the prompt response and resolution to any issues or points for improvement.
Even during times of congestion at the front desk, we have successfully reduced waiting times by encouraging guests who have pre-paid to complete their check-in using their smartphones.
We've noticed a positive response, especially from business travelers and repeat guests, who are very pleased with the faster check-in process.
We are planning to enhance communication with our guests during their travels by utilizing a personalized 'My Page' feature.
We believe that implementing a system to increase guest usage rates would make the service even more convenient.