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【Messages】Recently used templates now appear at the top
A new "Recently Used" section has been added to the message template feature.
In addition to the existing template list, templates that you frequently use will now be automatically displayed at the top, allowing you to select and send them more quickly.
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【Property Settings】Added feature to evenly distribute room assignments
In low seasons, certain rooms tend to get over-assigned, which may require manual reassignments for maintenance or hygiene control.
With this feature, you can evenly distribute reservations across all rooms, improving management and cleaning efficiency. ✨
For details on how to configure this, please refer to the Help Page.
[Reservation Management] Edit Guest Information(Japanese Only)
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【Check-in】Added menu to collect expected check-in time
A new function has been added to collect the guest’s expected check-in time during pre-check-in.
The collected arrival time is also reflected in cleaning tasks, helping you manage schedules more smoothly. ✨
For details, please refer to the Help Page.
[Check-in] Confirm the Estimated Time of Arrival During Pre-check-in
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【Rakuten Travel】Notes section now appears as guest comments
For reservations made via Rakuten Travel, content entered in the Notes field now appears in the “Guest Comments” section of the reservation details.
You can now check guest messages and special requests more easily. ✨
Please see the Help Page for more details.
[Channel] Creating and Synchronizing "Rakuten Travel" Channel
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【Reservation Management】Multi-room reservations can now be shortened/extended
The “Shorten/Extend Stay” feature is now available for multi-room reservations.
Previously, this was only available for single-room bookings, but now you can apply it to each room within a multi-room reservation.
For more details, please refer to the Help Page.
[Reservation Management] Shortening the Stay / Extending the Stay
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【One Staff Mobile App】You can now create blocks from the app
You can now create blocks directly from the reservation calendar in the One Staff mobile app. ✨
We will continue to improve the One Staff app to match the usability of the browser version.
Please refer to the Help Page for details.
[One Staff] Overview of the Mobile App and Download/Setup Instructions
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That concludes the latest update for September 2025.
At AirHost, we are committed to continuously improving the efficiency of your operations and the quality of service for your guests.
We hope you stay well during this lingering summer heat.
Thank you as always for your continued support. 🍀