AirHost ONE, provided by AirHost Pte. Ltd. (Headquarter: Shibuya-ku, Tokyo; CEO: Takashi Obata, hereinafter referred to as AirHost), is a web browser and iOS/Android compatible application that can approach hotel guests before their trip. It was successfully implemented in Henn na Hotel Express Nagoya Fushimi Ekimae - the first hotel under a new brand opened on December 22nd by HIS Hotel Holdings Co., Ltd. (Headquarter: Minato-ku, Tokyo; President: Hideo Sawada).
Labor shortages have been an ongoing issue in the hospitality industry, hindering hotels from providing optimal experiences for guests. As a result, check-in times are prolonged due to long queues and complicated procedures. To speed up the digital transformation journey, it is essential for hotels to use technology to expedite the check-in process, allowing guests to complete the procedures before arrival.
Henn na Hotel is committed to staying up-to-date with the latest changes, and has chosen not to use robots or video technology at the front desk. Instead, the hotel has launched a new brand, Henn na Hotel Express, which uses AirHost ONE as the check-in system to complete check-in within 10 seconds.
AirHost ONE was implemented as the check-in system with the highly rated embedded functions as follows:
Pre-check-in is automatically distributed to guests via a link sent to their smartphones. This allows them to fill in the required information in advance. On arrival day, guests can scan the QR code to receive their key card and complete the check-in process.
2.Web browser availability
AirHost ONE is also accessible via web browser. Guests will be directed to the website page to begin online check-in after receiving the URL.
AirHost ONE is seamlessly integrated with hotel management systems (PMS) to manage real-time check-in status. The integration allows Henn na Hotel Express Nagoya Fushimi Ekimae to automatically synchronize reservations, input guest list information, and track check-in status.
Guests can scan the QR code issued by AirHost ONE in the front desk system after making reservations. Once they confirm their information and sign, the system will display their guest information and provide the room key.
AirHost ONE is an application compatible with web browsers and iOS/Android devices that can effectively approach guests before, during, and after their trip. All the necessary information for the trip is conveniently located in one main menu, making it easy for guests to find what they need. The app offers a variety of functions and services, such as contactless check-in, room service, upselling, tour and private hot springs and restaurant reservations, as well as information about sightseeing and other lodging activities.
Hotels can send an automatic message after guests confirm their reservation. This message can provide recommendations, such as restaurant reservations and optional services, to ensure guests are well-informed about their trip. Additionally, hotels can install QR codes and tablets in hotel rooms or restaurant tables, allowing guests to use their smartphones or the tablets to request room service or make additional meal orders. Finally, room fees and additional costs during the guest stay can be paid online from a smartphone or a tablet.
With the ambition to "change the future of travel with tourism DX," AirHost provides a system that supports automation of daily operations for hotels and rental facilities. To accelerate the digital transformation of the hotel and tourism industry, we strive to deliver travelers a highly satisfying accommodation experience through our technical capabilities.
About Henn na Hotel Express Nagoya Fushimi Ekimae
The hotel is 1-minute walk from Exit 10 of Fushimi Station on the Nagoya Municipal Subway Higashiyama Line, with a total of 110 rooms on 14 floors.
Location: 1-10-10 Nishiki, Naka Ward, Nagoya City, Aichi Prefecture 460-0003. Please refer to the official website for details.
About AirHost Pte. Ltd.(https://airhost.jp)
Founded in 2015, AirHost provides operational agency services for hotels and private lodgings. Our All-in-one hotel management system, AirHost HMS (formerly AirHost PMS), and AirHost ONE application enable hotels to effectively reach out to guests before their trip. Our mission is to change the future of travel with tourism DX, and we strive to provide the best solutions to keep up with the ever-changing digital era.
AirHost ONE application: approach guests effectively before the trip.
All-in-One hotel management system AirHost HMS (former name: AirHost PMS): channel manager/PMS/check-in/booking engine.
AirHost full operation agency service.